Urgent Maintenance Information

The below list of items are defined as an urgent repair:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, includingpests, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase.

In the event that you may experience one of the above issues, we suggest that you first refer to the ‘Maintenance Troubleshooting for Renters‘ page to see if your issue can be resolved.

If your matter is not resolved through the troubleshooting steps, please refer to the ‘Urgent Repairs Procedure’ that would have been provided to you at the beginning of the tenancy, for further steps. 

Please note, if your reported repairs are not deemed an urgent repair or you have caused the fault/damage, the rental provider will not cover or reimburse the costs associated with the repairs.

For non-urgent items, please email/text your property manager and it will be actioned during business hours.

To find the contact details of your Property Manager please click here.

Please note that our office is open Monday to Friday 9:00am – 5.30pm.

Ray White Werribee is committed to handling your maintenance requests with care and in accordance with the Residential Tenancies Act.