We have compiled the below troubleshooting information to assist you with some general common faults. Please refer to the below troubleshooting information to see if your issue can be resolved here first;
HOT WATER UNITS
The process of lighting a pilot light on a hot water unit varies as every hot water unit is different.
Storage units (tanks) – Open cover of door of tank and follow instructions.
Gas boosted solar – Turn power point off at wall first, leave it for a few minutes then turn it back on. This will sometimes reset the unit.
May also be worth plugging something into the same power point (such as a phone charger) to see whether the power point itself is working.
Instantaneous – Same as solar above.
Electric – Often these are a single element which means they only heat at night time, between hours of 11pm and 6am. Therefore, they use all of the hot water and you have to wait. Our advice is to leave the unit until the next morning, if there is no hot water in the morning, advise your Property Manager as a tradesperson will be required.
If the above fails, please contact your Property Manager.
GAS or ELECTRICAL faults at the meter
SP Ausnet works 24/7 – they have an emergency line for both gas and electrical emergencies.
If there is a smell coming from the gas meter, call the 24/7 phone number: 136 707
If the smell is coming from an appliance, turn your gas meter off and contact your Property Manager.
If you have an electricity emergency, contact 131 799.
GREATER WESTERN WATER
Greater Wester Water work 24/7 for emergencies relating to the water meter. The number to call is 132 642
Please note – If you have an internal blockage, you will need to report it in writing to your Property Manager as GWW do not deal with those.
If the meter is leaking, or there are blocked or broken pipes on external of property, GWW should be able to assist.
BURST PIPES/HOSES
If you have isolation taps underneath, turn those off.
If you do not have isolation taps, turn off your water mains (located outside) off at the meter to avoid further damage and advise your Property Manager as soon as possible.
DUCTED GAS HEATERS
If you have a gas ducted heater that has stopped working, sometimes the pilot light may have gone out. As the unit is generally inside the roof cavity of the home the best way to restart the unit is by following the below;
We also recommend checking your air return vent filter to ensure the filter is clean and free of dust/debris. As part of your general cleaning regime, filters should be cleaned frequently for ultimate performance of the unit.
POWER TRIPPING
If your power is tripping the safety switch on the electrical meter, this can mean that an electrical item/appliance in the home is causing the power to switch off for safety reasons. An electrical item or appliance can turn faulty at any time, even new appliances can be faulty causing the power to trip. Try the following in this case:
1. Pull out all appliances/electrical item plugs out of all power points inside and outside the home, turn all switches off.
2. Start by plugging in your TV and turning the sound up (for example)
3. Go around the home and plug each item back in 1 by 1, and switch on.
4. To identify the appliance/electrical item causing the trip, you will know when the TV flicks off as you are plugging items back in 1 by 1
5. Once you have identified the appliance or electrical item, please cease using this item as this should resolve the issue
6. If the item causing the power to trip was including with the property, i.e. OVEN – then report to your Property Manager
If the above fails, please contact your Property Manager for assistance. If an electrician is required, and the fault deemed to be the renter’s electrical item or appliance, the rental provider may seek reimbursement of the cost of the tradesperson.